Subscription Plan FAQ

CAN I RECEIVE MY SUBSCRIPTION GOODS IN LESS THAN 6-MONTHS?

Yes. BioCair Customer Support can arrange for accelerated delivery of the APS with a written authorisation from the purchaser

CAN I DELAY MY DELIVERY?

No. The subscription plan should be completed within 6-months of the purchase date

CAN I RENEW MY SUBSCRIPTION PLAN?

Yes. Your sales person, or BioCair Customer Support, can assist you with renewal

IS THERE A WARRANTY?

Yes, all machines are covered by the BioCair 1-year warranty

WHAT IS THE EXPIRATION TIME FRAME (SHELF LIFE) FOR THE AIR PURIFYING SOLUTION (PS)& POCKET SPRAY?

BioCair manufactures the APS and Pocket Spray in Singapore to ensure quality and long shelf life. BioCair BC-65 has a 1-year expiration date, generally any BC-65 product will have at least 10-months until expiration at time of delivery

CAN I CANCEL THE SUBSCRIPTION PLAN?

No. All subscription plan sales are ‘final sales’

DO I HAVE TO MAKE PAYMENT EACH MONTH?

No, no additional funds are required after the initial payment has been received

DO I HAVE TO BE AT HOME FOR MY DELIVERY?

No, with your authorisation, the monthly delivery can be left at your doorstep or with an authorised recipient

WHAT IF I NEED TO CHANGE MY DELIVERY ADDRESS?

Change to delivery address (within Singapore) is no problem, please contact BioCair Customer Support

HOW DO I CHECK MY OUTSTANDING DELIVERIES FOR MY PLAN?

BioCair Customer Support can advise the current status and balance of your plan

WILL I BE ALERTED ONCE MY PLAN HAS EXPIRED?

Yes, BioCair will send a reminder when your plan is approaching expiration, including options for renewal