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Orders FAQ

HOW DO I PLACE AN ORDER?

Select the products that you wish to purchase, select the shopping cart icon. Fill in necessary details for payment and shipping, then check out.

WHAT ARE THE DELIVERY CHARGES?

For orders which are under $50, a delivery charge of $3 will apply. Free shipping applies to all orders above $50.

HOW LONG DOES IT TAKE TO PROCESS MY ORDER?

It takes at least 1 working day to process your order. We appreciate your patience.

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY ORDER?

After payment confirmation, it will take 3-5 working days for you to receive your items.

I HAVE NOT RECEIVED MY ORDER CONFIRMATION.

Please call Biocair customer service at 6602 9483 or email sales@biocair.com.sg.

WHICH PAYMENT METHODS DO YOU ACCEPT?

We accept Paypal, Visa, Master, All major debit and credit cards.

WHAT DO I DO IF I RECEIVE A FAULTY ITEM OR HAVE A PROBLEM WITH AN ITEM ORDERED?

Please contact us immediately with your order/receipt number, take a snapshot of the faulty item and forward to sales@biocair.com.sg. Please do not discard the item as it needs to be returned to JCS Biotech Office.

JCS Biotech reserves the right to make any adjustments or changes to any terms and conditions at any time